Customer Service Representative
Number of Posts: 2
We’re looking for a highly motivated Customer Service Representative to complement our fantastic team by supporting us in providing excellent customer service to our clients.
Job Description
Customer Service Representatives should assist our company’s customers or clients by promptly answering customer support messages via telephone or Web to enhance the customer service experience. They will need to fulfill the following important duties to excel at their job:
Duties and Responsibilities
  • Handle all inquiries professionally and ensure excellent customer service at all times.
  • Raising support tickets to enable tracking and resolution of customer requests.
  • Investigating and resolving customer complaints then closing support tickets.
  • Maintaining a database of customer information.
  • Escalating inquiries to the appropriate team, when necessary.
  • Checking product or service availability (Links).
  • Passing customer feedback onto the product or sales team to improve the organization’s offerings.
Skills and Experience Required
  • Relevant Degree/Diploma in Communication and Public Relations or Any Other Related field from a recognized Institute.
  • Graduated within the last two (2) years or in the final year of study, and not more than twenty-six (26) years.
  • Recommendation/reference letter from University/ College attended.
  • Organized and able to prioritize workload in a faced paced environment.
  • Excellent verbal and written communication skills.
  • IT literate (MS Office, internet, email systems).
  • Outstanding Customer Service skills.
  • Solid administration skills
  • Resilient, positive, numerate, and detail-oriented.
  • Rapid adaptability and swift skill acquisition in a dynamic work environment
Requirements
  • Must have a working Laptop throughout the program.
  • Dedicated to work for 6 months undisrupted.
  • Be able to finance yourself for the 6-month period.
  • Be able to work extra hours when required and in shifts.
Personal Attributes Required
  • Be a person of Integrity.
  • Must be a goal-oriented, dynamic, self-motivated, and passionate individual.
  • Possess excellent Interpersonal and Communication Skills.
  • Must be a team player and have the ability to solve problems.
  • Be proficient in computer skills.
Please Note
  • Only shortlisted applicants will be contacted.
  • The company does not guarantee employment after completion of the internship Program.
  • Incomplete applications will not be considered.
  • Diversity balance considerations will be applied in the selection process.
  • All information submitted should be correct and factual.